🚚 Refund & Return Policy

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1. Returns & Cancellations

We accept returns or cancellations only if:

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• The product arrives damaged or is missing from the order.

• You report the issue immediately upon delivery.

• The shipment is signed as “damaged on arrival” with the courier.

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❌ We do not accept returns or cancellations for:

• Change of mind

• Dissatisfaction with the product

• Shipping delays beyond our control

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📝 If an exception is made:

• You must return the product at your own cost.

• Items must be unused and safely packed with tracking.

• Refunds will be processed after inspection.

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2. Unclaimed Shipments

If your package is unclaimed and returned to us:

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• We can reship it for an additional shipping fee.

• Or you may cancel the order and receive a refund minus:

  • The original shipping cost

  • A 500 THB service fee

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📩 Contact us at info@nurathai.com to arrange a solution.

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3. Refunds

If your return/cancellation is approved:

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• Return the item with tracking and proper packaging.

• After inspection, we’ll email you confirmation.

• Refunds will be made to your original payment method.
  (Processing time depends on your bank.)

 

💡 Haven’t received your refund?

1. Check your bank account

2. Contact your card issuer

3. Contact your bank
    

4. Still no luck? Email us at info@nurathai.com
    

4. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, contact info@nurathai.com
 

5. Return Shipping

• Customers are responsible for return shipping.

• Use a safe, trackable courier.

• We recommend shipping insurance for items over $75.

• If the return is due to our error, we’ll cover the reshipping cost.

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Need Help?

We’re here to help. Contact us at info@nurathai.com